Refund policy

Return & Refund Policy

At Giftophile, we create personalized art specifically for you. Because each item is custom-made, please read our policy carefully before ordering.

1. Returns & Replacement Policy Since our products are personalized, we do not accept returns once an order is processed. However, we offer a Free Replacement if:

  • You received a damaged product.

  • You received the wrong item.

  • There is a manufacturing defect.

MANDATORY REQUIREMENT: To claim a replacement, a clear, unedited Unboxing Video is required. This video must start from showing the sealed package and continue until the defect is shown. Please contact us within 24-48 hours of delivery.

2. Non-Returnable Scenarios We cannot offer refunds or replacements if:

  • The customer provided incorrect spelling or low-resolution/blurry photos.

  • The product is damaged due to customer misuse.

  • The customer changed their mind after the customization process started.

3. Order Cancellation Since we start the design process immediately, orders can only be cancelled within 2 hours of placement. After 2 hours, the order is sent for engraving/printing and cannot be cancelled.

4. Refunds If a refund is approved (in rare cases where replacement isn't possible), it will be processed to your original payment method within 5-7 business days.

Contact Us:

  • Email: shop.giftophile@gmail.com

  • WhatsApp: +91 88497 89918

  • Support Hours: Monday – Sunday | 9:00 AM – 7:00 PM (IST)